Officials from Alabama Power Co. today unveiled initiatives to assist consumers in paying their increasing bills.
According to a press statement from officials, many customers’ bills have climbed as a result of the recent cold wave’s increased electricity usage.
Support programs like Project SHARE, LIHEAP, and the ABC Trust Fund are available, according to a release.
Officials stated, “We are receiving an exceptionally high number of calls to our customer service center.” “We value their understanding and patience while we attempt to respond to each call.”
In order to improve customer service, representatives invite customers to visit their website at www.alabamapower.com. They may immediately get many of their questions answered, see their usage and trends, and easily register an account here.
“We encourage customers to submit an inquiry through our online form if they have any additional questions or concerns after visiting our website,” officials stated. You may be confident that someone from our team will respond to them promptly—between five and seven business days. If customers have any questions about their accounts or billing, they can also stop by the local company office.
In cooperation with the Alabama Public Service Commission, officials said they wished to reassure consumers that, through March 15, AP will not disconnect users for nonpayment.